Complaints
We want to know when something has not gone as it should, so that we can put it right.
How to make a complaint
We operate a complaints process in line with Care Quality Commission requirements.
You can make a complaint:
- by phone on 020 3007 7757
- in person at the clinic
- in writing, by post to 59 Mount Pleasant, London WC1X 0AY or by email to info@lanthornclinic.com
If you are not satisfied
If you remain dissatisfied after we have responded, you may escalate your complaint to the Care Quality Commission or the relevant professional regulator.
Speak with our team
Tell us what you need and we will guide you to the right appointment. You do not need a referral.